Shipping & Returns
Shipping:
What is the cost of shipping?
We charge Convenience Fee, which comprises -
(a) Shipping Fee
Flat charges of ₹57.62, applicable to all customers for platform upkeep, onboarding the most stylish brands on the platform and seamless customer experience.
(b) Additional Fee
Chargeable to the customers with higher return records, to ensure hassle-free return experience, additional cost of logistics and customer support engagement. This additional fee can be chargeable 'nil' upon reduction in returns per order.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of order placed, it takes about 5-7 days for domestic orders and 7-10 days for international orders to reach you.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you can track the order from My Order section.
You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location
Returns, Refunds, Cancellations and Exchanges
What is the return policy?
Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.
If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in App within 7 days of delivery to request return and replacement.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.